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Case Studies
At Camelot Consulting we pride ourselves on delivering customised solutions that drive tangible results for our clients. Our extensive industry experience and deep understanding of the insurance landscape enable us to address a diverse range of challenges with innovative and effective strategies.
In this section, we’ve provided accounts of how we’ve helped various insurance organisations overcome obstacles, streamline operations, and achieve their goals. Each case study showcases our commitment to excellence, highlighting the specific methodologies we employed and the impressive outcomes we achieved.
Broking platform implementation for a global reinsurance broker start-up
Context: Building a resilient platform for a global reinsurance broker start‑up A fast growing reinsurance broker start up needed to implement a broking platform and IBA capability that could operate confidently across the EU, UK, US and Bermuda. The goal was to create a cloud based, API enabled online trading platform with the core features required for an authorised brokerage business working in the global market. The business needed a software solution that delivered accur
BIBA 2026 Insurance Insights: What the Industry Said, What It Did, and What It Didn't Say Out Loud
BIBA 2026 showed a clear divide: between those who say customers come first and those who genuinely show it. Culture, trust and leadership are now the real differentiators.
The Revolution: AI in Underwriting
Could Delegated Authorities Become Redundant at Lloyd's? Summary Delegated authority business now exceeds 40% of Lloyd's premium income — a model that doubled in volume since 2018 to £22.1bn, yet carries escalating governance, audit and oversight costs. Agentic AI — multi-agent systems capable of end-to-end workflow execution — is transitioning from pilots to production in 2026, creating a credible alternative to the traditional coverholder model. AI agents embedded in syndic
Why Your Data Quality Dashboard Isn't Telling You What You Think It Is
Last week, your data quality dashboard reported 98% accuracy across all critical systems. This week, finance discovered a £2.3 million discrepancy in your reserve calculations. If your data quality metrics look perfect, why doesn't anyone actually trust the data?
“I’m OK, You’re OK, It’s OK.” How AI Adoption Breaks Down When the Human Side Is Ignored
When organisations talk about AI adoption, the focus is usually on capability, governance, and change management. What receives far less attention is the emotional response
What Insurtech Insights 2026 Revealed About the Real State of AI in Insurance
Keynotes came from digital and technology leaders at Swiss Re and Zurich, underwriting leaders from Munich Re Specialty and Vig Re, and even an astronaut from the European Space Agency. The scale was impressive. But scale wasn’t what defined the event.
The Hidden Reason Your Sales Playbook Isn’t Driving Results
Training sessions, new technology, even incentive plans — none will work if this one missing piece remains unresolved. Until it’s fixed, every sales initiative is set up to fail.
Modernising technology capability for a leading insurer
Explore effective strategies for successful IT modernisation in the insurance sector. Discover practical insights to drive your transformation.
Legacy Technology Transformation Programme Assurance
Explore how our Technology Transformation programme assurance supports legacy system upgrades, ensuring a successful Technology Transformation.
Driving Customer Transformation under Consumer Duty
A leading insurer faced critical challenges while striving to meet increasing FCA Handbook rules and guidance on Consumer Duty.
Turning Market Data into Effective Insight
Having access to the market data is always a key component, but having the information won’t result in performance benefits on its own.
AI in Insurance Claims Management: AI's Transformative Impact on the London Insurance Market's Claims Value Chain
AI is no longer a futuristic concept but a practical tool being deployed across various stages of insurance claims processing. Its application is multifaceted, ranging from automating routine tasks to providing sophisticated analytical insights.
From Fear to Frameworks: Why AI Adoption Fails Without Change Leadership
Explore why AI adoption stalls in insurance. Learn how leadership, culture, and AI skills drive success in artificial intelligence deployment.
From underwriting and claims automation to fraud detection and customer service, the potential is clear. But why do so many AI initiatives still fall flat?
Transforming a Lengthy RFI Process with a Case Study-Led Strategy to Address Complex Claims Automation Challenges
The objective was to design and execute a programme that would deliver measurable enhancements while making a clear case for investment where required.
False Confidence to Real Results: Transforming Claims with £190m in Value Identified
The objective was to design and execute a programme that would deliver measurable enhancements while making a clear case for investment where required.
£100m and Counting: Redesigning the Operating Model of a Major UK Insurer
A large UK based insurer sought to identify and scale cost-saving opportunities while executing a strategic cost reduction programme, including designing a Target Operating Model.
£5m Saved in 4 Months: Rapid Transformation for a Tier 1 Insurer
The objective was to deliver demonstrable improvements and cost savings within four months.
£4.5m Efficiency Boost – In Just 3 Months
A Tier 1 insurer, under the leadership of a newly appointed CEO, sought an independent and comprehensive review of its insurance operations.
Claims Transformation
A UK personal lines insurer contracted a Camelot Expert as their Programme Director to specifically turnaround the claims element
Business Model Transformation
A specialist MGA wanted to find a partner MGA (that wrote complementary classes of business) to mergewith, to accelerate growth.
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