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Case Studies
At Camelot Consulting we pride ourselves on delivering customised solutions that drive tangible results for our clients. Our extensive industry experience and deep understanding of the insurance landscape enable us to address a diverse range of challenges with innovative and effective strategies.
In this section, we’ve provided accounts of how we’ve helped various insurance organisations overcome obstacles, streamline operations, and achieve their goals. Each case study showcases our commitment to excellence, highlighting the specific methodologies we employed and the impressive outcomes we achieved.
BIBA 2026 Insurance Insights: What the Industry Said, What It Did, and What It Didn't Say Out Loud
BIBA 2026 showed a clear divide: between those who say customers come first and those who genuinely show it. Culture, trust and leadership are now the real differentiators.
“I’m OK, You’re OK, It’s OK.” How AI Adoption Breaks Down When the Human Side Is Ignored
When organisations talk about AI adoption, the focus is usually on capability, governance, and change management. What receives far less attention is the emotional response
The Hidden Reason Your Sales Playbook Isn’t Driving Results
Training sessions, new technology, even incentive plans — none will work if this one missing piece remains unresolved. Until it’s fixed, every sales initiative is set up to fail.
Customer Loyalty: The Missing Strategic Engine in UK Retail Insurance
The retail insurance landscape in the UK has undergone a profound shift over the past decade. But beneath these challenges sits an overlooked strategic opportunity: customer loyalty.
Turning Market Data into Effective Insight
Having access to the market data is always a key component, but having the information won’t result in performance benefits on its own.
Mastering the Strategy of Innovation
Discover effective innovation strategies, learn from real-world examples and how to create innovation objectives.
Solving the growth puzzle: organic vs. inorganic growth
Sustainable growth requires choosing the right strategy. It's not just about ambition. This piece unpacks the realities and differences of organic growth and inorganic growth, and how to decide which approach best fits your business challenge.
How to Ask for a Referral, and Actually Get One
Most salespeople know referrals are powerful. In fact, opportunities from referrals are 70% more likely to close than any other lead source. Yet, when it comes to actually asking for them, the results are often disappointing.
From underwriting and claims automation to fraud detection and customer service, the potential is clear. But why do so many AI initiatives still fall flat?
Why Referrals Should Be Your #1 Lead Source
When it comes to generating new business, most sales teams lean heavily on marketing campaigns, cold outreach, and digital advertising. Yet the highest-converting, lowest-cost lead source is often overlooked: referrals.
From underwriting and claims automation to fraud detection and customer service, the potential is clear. But why do so many AI initiatives still fall flat?
From Fear to Frameworks: Why AI Adoption Fails Without Change Leadership
Explore why AI adoption stalls in insurance. Learn how leadership, culture, and AI skills drive success in artificial intelligence deployment.
From underwriting and claims automation to fraud detection and customer service, the potential is clear. But why do so many AI initiatives still fall flat?
£100m and Counting: Redesigning the Operating Model of a Major UK Insurer
A large UK based insurer sought to identify and scale cost-saving opportunities while executing a strategic cost reduction programme, including designing a Target Operating Model.
£5m Saved in 4 Months: Rapid Transformation for a Tier 1 Insurer
The objective was to deliver demonstrable improvements and cost savings within four months.
£4.5m Efficiency Boost – In Just 3 Months
A Tier 1 insurer, under the leadership of a newly appointed CEO, sought an independent and comprehensive review of its insurance operations.
Claims Transformation
A UK personal lines insurer contracted a Camelot Expert as their Programme Director to specifically turnaround the claims element
Business Model Transformation
A specialist MGA wanted to find a partner MGA (that wrote complementary classes of business) to mergewith, to accelerate growth.
Market Growth Opportunities
A major commercial and specialty insurer aspired to rank among the top 10 most profitable insurers globally.
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