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Case Studies
At Camelot Consulting we pride ourselves on delivering customised solutions that drive tangible results for our clients. Our extensive industry experience and deep understanding of the insurance landscape enable us to address a diverse range of challenges with innovative and effective strategies.
In this section, we’ve provided accounts of how we’ve helped various insurance organisations overcome obstacles, streamline operations, and achieve their goals. Each case study showcases our commitment to excellence, highlighting the specific methodologies we employed and the impressive outcomes we achieved.
UK Law, Regulation, Governance and Ethics of Artificial Intelligence (AI)
Artificial Intelligence is transforming business faster than regulation can adapt. Explore UK and EU AI law, governance frameworks, ethical considerations and the challenges organisations face in managing AI risk responsibly.
The AI Mandate: The Financial Future of Delegated Authority
This article quantifies the economic case for replacing delegated authority models with AI-driven underwriting at Lloyd’s. It demonstrates how cost reduction, loss ratio improvement, capital efficiency and new distribution unlock multi-billion-pound value—while highlighting the growing risk of competitive displacement from AI-native insurers.
Will AI Underwrite the Next Decade?
AI is no longer theoretical in underwriting. Explore practical insights on automation, governance, systemic risk and the future role of underwriters.
The AI Horizon: Delegated Authority Audits
Are delegated authority audits becoming obsolete? Explore how AI, real‑time data and Lloyd’s 2026–30 strategy could transform audit and oversight.
Up Close with Leadership: What It Really Takes to Succeed at the Top of Insurance
Live debate at Camelot Spark featuring (from left to right) Peter Blanc (Howden), Amy Brettell (Zurich), Dan Fiehn (Markerstudy), and Suzanne Wells (The Fidelis Partnership). Chaired by David Clamp (Camelot). At the Camelot Network, we believe the most powerful leadership insights don’t come from polished keynote slides or recycled soundbites. They come from honest conversation and lived experience. And most importantly, from leaders who are willing to talk openly about what
Broking platform implementation for a global reinsurance broker start-up
Context: Building a resilient platform for a global reinsurance broker start‑up A fast growing reinsurance broker start up needed to implement a broking platform and IBA capability that could operate confidently across the EU, UK, US and Bermuda. The goal was to create a cloud based, API enabled online trading platform with the core features required for an authorised brokerage business working in the global market. The business needed a software solution that delivered accur
BIBA 2026 Insurance Insights: What the Industry Said, What It Did, and What It Didn't Say Out Loud
BIBA 2026 showed a clear divide: between those who say customers come first and those who genuinely show it. Culture, trust and leadership are now the real differentiators.
The AI Revolution: AI in Underwriting
Agentic AI is moving underwriting from delegation to direct execution. A practical view on how AI in underwriting could reshape Lloyd’s by 2027.
Why Your Data Quality Dashboard Isn't Telling You What You Think It Is
Last week, your data quality dashboard reported 98% accuracy across all critical systems. This week, finance discovered a £2.3 million discrepancy in your reserve calculations. If your data quality metrics look perfect, why doesn't anyone actually trust the data?
“I’m OK, You’re OK, It’s OK.” How AI Adoption Breaks Down When the Human Side Is Ignored
When organisations talk about AI adoption, the focus is usually on capability, governance, and change management. What receives far less attention is the emotional response
What Insurtech Insights 2026 Revealed About the Real State of AI in Insurance
Keynotes came from digital and technology leaders at Swiss Re and Zurich, underwriting leaders from Munich Re Specialty and Vig Re, and even an astronaut from the European Space Agency. The scale was impressive. But scale wasn’t what defined the event.
The Hidden Reason Your Sales Playbook Isn’t Driving Results
Training sessions, new technology, even incentive plans — none will work if this one missing piece remains unresolved. Until it’s fixed, every sales initiative is set up to fail.
Modernising technology capability for a leading insurer
Explore effective strategies for successful IT modernisation in the insurance sector. Discover practical insights to drive your transformation.
Customer Loyalty: The Missing Strategic Engine in UK Retail Insurance
The retail insurance landscape in the UK has undergone a profound shift over the past decade. But beneath these challenges sits an overlooked strategic opportunity: customer loyalty.
Legacy Technology Transformation Programme Assurance
Explore how our Technology Transformation programme assurance supports legacy system upgrades, ensuring a successful Technology Transformation.
Driving Customer Transformation under Consumer Duty
A leading insurer faced critical challenges while striving to meet increasing FCA Handbook rules and guidance on Consumer Duty.
Turning Market Data into Effective Insight
Having access to the market data is always a key component, but having the information won’t result in performance benefits on its own.
Camelot Executive Breakfast Roundup: Smarter Use of Property Valuation Data in a Softening Insurance Market
Date: 9 October 2025 Venue: Searcys at the top of The Gherkin, London Sponsor: e2Value, Inc. Moderator: Hélène Stanway Contributors: Rob Proctor (CUO, Vave), Todd Rissel (CEO, e2Value), Skip Coan (SVP, e2Value) Overview As the London Market continues to soften, pricing confidence and portfolio differentiation are becoming defining capabilities for property insurers. At our latest Camelot Executive Breakfast, hosted at Searcys with panoramic views across the City, we brought
Strategic Claims Management: Taking Claims From an Operational Necessity to a Strategic Asset
The effective management of claims is one of the most central capabilities in the insurance value chain. Whilst the most successful insurers and MGA’s recognise it as a core capability, it is not always fully leveraged as a source of competitive advantage.
AI in Insurance Claims Management: AI's Transformative Impact on the London Insurance Market's Claims Value Chain
AI is no longer a futuristic concept but a practical tool being deployed across various stages of insurance claims processing. Its application is multifaceted, ranging from automating routine tasks to providing sophisticated analytical insights.
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